Breakwater IT ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you contact us via our website forms or book a consultation, we collect your name, email address, phone number, and any business details you provide.
• Usage Data: We use tools like Google Analytics to collect non-identifiable information about how visitors interact with our website (e.g., pages visited, browser type, and time spent on the site).

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested IT consultations.
• Assess your business needs to propose accurate IT service agreements.
• Improve our website functionality and user experience.

3. Third-Party Services

We do not sell, trade, or rent your personal information to third parties. We use trusted third-party services to operate our business, including:

• Formspree: To securely process and route our website contact forms.
• Google Workspace & Calendar: To manage appointment bookings and communications.
• Google Analytics: To understand website traffic.

These providers have their own strict privacy and security protocols.

4. Data Security

As an IT Managed Service Provider, we take data security seriously. We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access or disclosure.

5. Your Rights

Under Australian Privacy laws, you have the right to access the personal information we hold about you and request corrections if it is inaccurate. To make a request, please contact us using the details below.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: info@breakwaterit.com.au
Location: Googong, NSW 2620